Frequently Asked Questions
Everything you need to know about your SWEATS experience.
How should I care for my SWEATS garments to ensure longevity?
To maintain the premium texture and fit, we recommend washing your items inside out in cold water with similar colors. Tumble dry on low or hang dry to prevent shrinkage and preserve the fabric softness.
What is your return policy for seasonal collections?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
How long does shipping take and is tracking provided?
Standard shipping typically takes 3-7 business days. Once your order is processed, you will receive an email with a tracking number to monitor your delivery in real-time.
Do you offer international shipping?
Yes, SWEATS ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. Our 'True to Fit' tool also suggests a size based on your height, weight, and preferred fit (relaxed or slim).